By default, Shiptheory will download and use the product price and weight of all products in your orders sent through from Unleashed. This can be very useful if you have all of your information already set up in Unleashed and want it to automatically pull through.
However, it may be the case that you don't have the correct weights and prices set up for your products in Unleashed. And instead, already have this information in your Shiptheory product catalogue here.
If that's the case, then you may find that Unleashed auto sending the product information over could be detrimental to your orders. As such, there is now a setting in Shiptheory to resolve this. In your Unleashed advanced settings in Shiptheory, if you scroll down, you'll see the option to "Disable Product Weight Override" and "Disable Product Price Override":
Within these, there are two options:
Selecting "Yes" on these will mean that the product information won't be received from Unleashed, and instead, whatever you have in your Shiptheory already for these products will be used.
As you can see in the screenshot above, it's important to note that this will only affect the product price and weight specifically, the overall shipment weight and value will still be received as usual.
If you have any issues or questions from there, please feel free to Contact Support.