It is possible to declare that the recipient of the shipment should be responsible for paying for the shipping charges when booking a FedEx shipment. In order to set this, it is required that the recipient has their own FedEx account and you will need to know their account number.
Note: This functionality isn't supported for all FedEx shipment routes, e.g. intra-UK shipments. For more details regarding shipping charges responsibility, please contact your FedEx account manager.
How to set the receiver responsible for shipping charges
- Find your shipment in Shiptheory and, from the drop-down menu to the right, select View:
- In the shipment pop-up, scroll down to the Delivery Instructions field and, on a new line, enter your shipment's recipient's FedEx account number in the following format:
- Scroll back to the top of the shipment pop-up window and select FedEx from the courier field, your desired shipping service, a format and any enhancements.
- Click Create Label to book the shipment.
Should you have any other questions or need any help, just reach out to our support team!