Shiptheory will, by default, will ignore any discounts to the order value that we receive as part of your orders. For example if you have a £100 order and a £10 discount is applied, we'll use £100 as the value when booking in with carriers.

However, if you'd like us to apply these discounts to your orders you'll need to enable an option that's found within your Bluepark advanced settings. This setting will take the discounts from your orders and apply them before we book the shipment in with the carrier.

There are 2 settings, one for discounts and one for coupon discounts.

To apply discounts view the Advanced Settings section at the Bluepark settings page. Select Yes, deduct order discounts to apply discounts and Yes, deduct order coupon discounts to apply coupon discounts.

Click the Save button to save the changes.

If you have any questions about how this works, please contact support.