If you happen to use batch numbers on your products within Unleashed, you may have noticed an error on your shipment that contains these products.

Failed to update Unleashed. Unable to update Sales Shipment SS-XXXXXX. The batch number quantity and the shipment quantity for batch tracked products must match. Please select the required quantity of batch numbers

For us to be able to update shipments with a tracking number when they contain products that are assigned batch numbers, we need the shipment itself to be set as Dispatched. You can either do this before your shipment is booked in if you book your shipments in manually when using Shiptheory. or if you use our shipping rules to automatically book in your shipments I would recommend that you set your shipments to only come through when Dispatched.

If you are not sure how to adjust when a shipment comes through to Shiptheory, please read our guide on how this is done.

If you have any queries or issues with this please get in contact with our support team who will be more than happy to help!