Using the Shiptheory Print Client allows you to print directly to a specific printer when producing labels through Shiptheory. More about using the Print Client can be found on this Support Guide.


You are able to check if the Shiptheory Print Client is running on the computer you are on. The method to do so is slightly different depending on which Operating System you are using:


Windows
NOTE: This guide does not apply if you installed the Shiptheory Print Client as a Windows Service. More about the Windows Service can be found on this support guide.


In the bottom right of your Windows computer, click the arrow to expand the menu of programs running in the background. Within there, you should find the Shiptheory Print Client. This can be seen on the image below to the left.


The icon itself will have a particular image inside the orange circle, an explanation of each image can be below too.

Connected – Shown when successfully connected to ShiptheoryDisconnected – Shown when not connected to Shiptheory

Connecting – Shown when trying to connect to Shiptheory


If you cannot find the Shiptheory Print Client in the taskbar of your computer, it is likely that the print client is not open. Follow these steps to open the print client:

  1. Press the Windows key on your keyboard to open the start menu. It should look something like this:
  2. Type "Shiptheory" into the search bar, and the Shiptheory Print Client should appear. Click on the app and the print client will open:


If the print client does not appear when you search "Shiptheory", please refer to this support guide to install it.


MacOS

In the top right of your Mac, you will find a circular logo. This is the Shiptheory Print Client. If you click this logo, you are able to open and view the Print Client. The image itself can have three different variants. These are explained below.


Connected – Shown when successfully connected to ShiptheoryDisconnected – Shown when not connected to Shiptheory

Connecting – Shown when trying to connect to Shiptheory




If you cannot find the Shiptheory Print Client in the taskbar of your computer, it is likely that the print client is not open. Follow one of these options to open the print client:


    

1. Locate the finder application on your Mac, this is usually found at the menu bar.   



  2. Open the finder and type "Shiptheory". Double click the "ShiptheoryPrintClient" icon to open it.


      

If the print client does not appear when you search "Shiptheory", please refer to this support guide.

Have a question about the Shiptheory Print Client? One of our Support Team would be happy to help!