If the error "Express Worldwide is not available to the destination or can not delivered on time" shows up when booking in a shipment with DHL, you will need to ensure that the postcode for the shipment is in a valid format for the destination of the shipment. If the postcode format is not correct then the shipment will fail with that error message. There are also some other fields you should check...

Fields to double check:

  • Is the Country, Postcode and City/State correct on the shipment?
  • Does the shipment have a weight and monetary value? This may be required for custom documentation.

If you have any questions or need further assistance, please contact our support desk.