Our knowledge-based solutions and general FAQ section can be accessed at the very bottom of your Shiptheory account.
You can also enter this URL to access the FAQ page: http://support.shiptheory.com/support/home
The page contains articles that should answer most of your inquiries and resolutions to the issues you are experiencing with your Shiptheory account.
There is a search bar on top to help you find the articles you are looking for.
If you can't find the article you need, or if you feel that it won't be enough to resolve your concerns, you can submit a support ticket to us so we can help you. You can submit a ticket by clicking on New support ticket on the right side of the search bar.