When a product first comes through to Shiptheory, we save it in our database with all the data that came through with it (price, weight, name, etc). This is all assigned to its unique SKU.


If you were then to change the name of the product in the channel, the new details will not display when a label is created. This is because we cannot then see when products have been updated in the channel.


If you wish to update any details on the product in Shiptheory, we can do this by changing it in our database. To do this you can get in contact with our help desk.