Royal Mail


Royal Mail charge for Tracked labels when they are scanned by the collection driver, whereas all other services are charged or when the manifest is submitted (printed by you from Shiptheory). To cancel a tracked label you just need to destroy the label before it is collected. To cancel any other label before printing the manifest, you can delete it from your pending manifest. To cancel any label after manifest/collection, you will need to contact your Royal Mail account manager.


Parcelforce


You will not be charged for a shipment until Parcelforce have a scan of that item in the network.


DPD/DPD Local


You are charged when there are two different scans on the parcel such as a drivers pick up scan or a depot scan or a delivery scan etc.


FedEx


You will not be charged for labels that are not used to physically ship a package. Charges are only determined when a label is scanned and picked up by a FedEx courier.


13Ten


13ten labels are only chargeable once they have been received and scanned on-site by the 13ten driver when making the day's collection. This means that any labels you create to test, or by mistake will not be charged for by 13ten if you do not give them to 13ten.


Despatch Bay


When Shiptheory sends a shipment to your Despatch Bay account, Despatch Bay allocate the cost of the shipment from your Despatch Bay credit balance.

If you no longer need the a specific label, you can cancel the label within the Despatch Bay website. After cancelling the label, providing the delivery driver does not scan the label, your Despatch Bay credit will be refunded. This may take several days.


myHermes


As soon as myHermes provides a label or tracking number to your Shiptheory account, the label is considered chargeable by myHermes, even if you do not use the label. To cancel any labels you have not used and request a refund, you must contact your myHermes account manager.


DHL


Shipments are charged on delivery or arrival at country of delivery. If a shipment has not been physically scanned, it will be deleted after 5 working days. Shipments are only billed when a completion scan is applied.


TNT


Labels are chargeable once they've been scanned by a DHL driver or depot.