Advanced Configuration

What is an Ignore Rule and how can I set one up?
When using Shiptheory, it may be the case that you have specific orders in your channel that you don't want Shiptheory to automatically book. Perhaps th...
Tue, 28 Sep, 2021 at 10:17 AM
Rule Importance Explained
Sometimes, it may be the case that when creating rules in your Shiptheory account, an order may meet the criteria for 2 or more rules. As such, this could m...
Tue, 12 Oct, 2021 at 9:00 AM
Which carriers support custom packages with Shiptheory?
When using Shiptheory, some carriers allow you to specify custom package dimensions when sending orders. This allows you to send them more detail about the ...
Fri, 9 Jun, 2023 at 11:54 AM
Using the "Matches" operand to override values with shipping rules
Shipping rules are a powerful tool within Shiptheory and allow you more control over the data you send to carriers. One of the functionalities within shippi...
Fri, 11 Mar, 2022 at 5:17 PM
List of EU Countries (IOSS Applicable) - Used for Shipping Rules
When creating Shipping Rules within your Shiptheory account, you may want to create certain rules IOSS-applicable EU countries which require a certain shipp...
Fri, 17 Jun, 2022 at 2:07 PM
Using the wildcard feature on rules
With any shipping rule conditions that are in a "string" format, you are able to to wildcard them. E.g. shipping methods, skus, postcodes etc. ...
Thu, 7 Nov, 2019 at 9:07 AM
Ignoring whitespace for postcode rules
When using free-text fields in Shiptheory, to input values to match against in the rules, your whitespace is automatically ignored by the rules algorithm. T...
Tue, 21 Jun, 2022 at 3:19 PM
Shiptheory - Address Validation Guide
This guide will explain the Address Validation feature in Shiptheory and will help you get setup and started! What Is Address Validation? Address Va...
Tue, 6 Dec, 2022 at 4:06 PM
How to Merge Shipments in Shiptheory
This guide will explain the Merge Shipments functionality available in Shiptheory and will help you with getting started using this feature! What is Shi...
Mon, 3 Apr, 2023 at 2:19 PM
Product Catalogue Settings
There are two settings in the product catalogue settings: 1. Enable Product Grouping: enable this if you wish to group by product SKU, quantity or nam...
Tue, 13 Jun, 2023 at 1:27 PM