New Shiptheory customers:

After signing up with Shiptheory you will be prompted to select and configure a sales channel.


Existing Shiptheory customers:

Click on your account email address at the top of the website and from the drop-down menu, select Manage Channels:



Scroll down and click on the Shopify logo to enable Shopify on your account. It shouldn't be far, the list is in alphabetical order:


Having enabled Shopify, you will be redirected to the channel settings. In order to successfully connect your Shopify account, you will first need to input your Shopify store URL. This is the URL address of your store, e.g. myhatshop.myshopify.com:


Once you have input your store URL, click Connect:


You will be redirected to Shopify to log into your account and grant permission to connect your Shopify store to Shiptheory. Once completed, you will be redirected back to Shiptheory where you should see some Shiptheory Order Preferences and underneath that Shopify is now connected to your Shiptheory account:



Now that you're connected...

By default, Shiptheory is set to download your Shopify shipments (fulfilled orders). If you would like a detailed explanation of creating shipments within Shopify, check out our support articles on How do I fulfil Shopify orders into Shipments?


Optionally, you can update your integration to download Shopify orders instead. For an overview of whether to set your Shopify integration to download Shopify orders or shipments, please have a read of this guide: Should Shiptheory download my Shopify Orders or Shipments?




If you have any questions or need any help connecting your Shopify store, please just get in contact with our customer support team, here.