If you are receiving the following error when trying to launch the Shiptheory Print Client Installer on MacOS 'File/App is damaged and cannot be opened', you may need to use the terminal to fix the file before it can be opened.


Steps to Fix

  1. Open Terminal

    • Navigate to Applications > Utilities > Terminal, and open it.

  2. Run the Command

    • Use the following command to remove the quarantine attribute

    • xattr -d com.apple.quarantine <file_path>


    • The file path will be the path to the Shiptheory Print Client Installer

  3. Drag and Drop the File

    • After typing xattr -d com.apple.quarantine, drag and drop the problematic file or app into the Terminal window.

  4. Press Enter

    • Hit Enter to execute the command.

 

After running this command, you should now be able to run the Shiptheory Print Client Installer.


If you have any questions or need further support in this scenario, please contact support and we'll be happy to help!