When parcels are shipped from the UK to other countries (including Northern Ireland and Europe from 1st January 2021) the VAT amount payable is calculated by Shiptheory. The VAT percentage is the amount of VAT added to your products. Unless this VAT percentage a default VAT of zero is assumed.
To set the VAT percentage complete the following steps.
Set VAT Percentage
At the Shiptheory site, login and click on your username in the top-right blue menu and select the Hermes
Click the Save button to save the changes.