Some users may encounter an error when trying to log into the Shiptheory Print Client on their device, the error will read:

Resolving timeout after "x" seconds

Resolving this issue will be fairly simple, the first thing to do will be to click "Network Settings" on the client login screen:

Within these settings, you'll then want to change the HTTP Library setting from "Curl" to "Requests":

After that, click "back to login" and try again.

if you're having issues with this, please feel free to contact support.