There are a few reasons why the Shiptheory Print Client might not be picking up your printer, I've included a checklist below for a couple of things to look for when you're trying to figure out why your printer isn't appearing within the Shiptheory Print Client

  • Make sure your printer is turned on and connected to the computer with the Shiptheory print client installed
  • Log out of the Shiptheory client, click on the app tray in the bottom right of your screen, right-click on the Shiptheory print client and select quit. Then log back in, this will refresh the client and allow any newly connected printers to appear.

If your printer is still not connecting please don't hesitate to contact support