Q. I can't see my orders in Shiptheory? A. Shiptheory will only display a shipment/order once it's been fulfilled in Shopify. Q. My shipments...
Tue, 26 Dec, 2017 at 3:04 PM
How to integrate with Shopify
Overview Shiptheory has the ability to pick up any shipments that are created within your Shopify account. It is important to remember that shipme...
Tue, 23 Apr, 2019 at 3:56 PM
Testing shipments from Shopify to Shiptheory
Before reading further, check your Shiptheory account is connected to your Shopify store.  You can do this by going to
Fri, 8 Nov, 2019 at 4:34 PM
Mapping Shipping Methods from Shopify
It is possible to use the shipping method selected by the customer during checkout as part of your shipping rules formula in Shiptheory. 1. When creat...
Thu, 16 Aug, 2018 at 10:02 AM
Multiple Boxes From Shopify
Shiptheory allows you to overwrite the number of boxes on a consignment from the Shiptheory dashboard. You can also control this from Shopfy, on the order s...
Fri, 28 Sep, 2018 at 11:03 AM
How to enable SMS/Email Notifications
Within Shopify there are settings to enable SMS, Email notifications and even choose who receives them. The email notifications allow you to select who ...
Mon, 18 Jun, 2018 at 11:28 AM
Retrieving Commodity Information from Shopify (HS Tariff codes)
When shipping your products internationally, some carrier services require some additional information so that these products can make it through customs wi...
Fri, 28 Sep, 2018 at 3:57 PM
This action requires merchant approval for read_products scope
If you're seeing this error after adding Shopify Metafields to your account this is because we need another set of permissions in order to retrieve the...
Wed, 9 May, 2018 at 2:28 PM
Delivery instructions for orders from Shopify
We offer the ability to turn on and off the download of delivery instructions from Shopify orders.  To do this you will need to go to the Shopify settings ...
Thu, 18 Oct, 2018 at 10:11 AM
Fulfil Shopify order without notifying the customer
When fulfilling an order to a customer, it is possible to stop them from receiving an notification of the order. To do this, please follow the screensho...
Tue, 8 Jan, 2019 at 4:33 PM