Shiptheory receives your Shopify orders once they have been Fulfilled in Shopify.

Please note, any orders set to fulfilled prior to Shiptheory being connected will not come through. Only orders set to fulfilled after, will appear in Shiptheory.


How Do I Fulfill My Shopify orders?

To Fulfil your Shopify orders, you should navigate to your Orders Page in Shopify, select the order you want (by ticking the checkbox). Then in the Actions menu choose Fulfill Orders.


Alternatively, you can go into the order and click the Mark as fulfilled button.


Once fulfilled the order will appear in your Shiptheory Dashboard. Note, it may be under the 'All' tab.


Are orders not coming through? One of our Support Team would be happy to give you a hand!