Before reading further, check your Shiptheory account is connected to your Shopify store.  You can do this by going to and hitting the test connection button

If you don't get the success message check 
this article to help get your connection configured first.

Processing orders

Navigate to your orders page in Shopify.

Select the orders you wish to send through to Shiptheory by checking the checkboxes on the left of each order row.

From 'bulk action' drop select 'fulfill orders'

Alternatively, you can click on the order's number.  And from the view (single) order page :


Once you've fulfilled any order(s) you have you'll see from your orders dashboard, the orders you've fulfilled will have the fulfilled tag.

You should now see the order(s) with the Fulfilled tag on them as shown below under the 'all' tab in Shiptheory.

Your first shipment should be there, congratulations!

If you don't see any shipment's under the all tab, but you think there should be, our support guys and gals will be more than happy to help

If you've not created any rules in Shiptheory yet, the shipment will be set as 'ignored' in Shiptheory.  This means the shipment has been ignored as no Shipping Rules match. This is not an error, just that no rules you have at present have matched that shipemnt.

Other articles you may now want to check out :

Shipping Rules Explained

Our General FAQ

Statuses explained