If you're seeing labels similar to this when printing, where they are unaligned and over 2 labels.
You may need to change your default paper size for your Citizen printer.

You'll need to find your printer settings.

Navigate to your printer settings:


Select your standard /stock (default) paper size for your printer, in this case 4 x 4 (101.6mm x 101.6mm).

If you don't a suitable size, click 'new'

To create the label size.