Shiptheory will receive your new Amazon order as soon as the order has been paid customer, Amazon has completed it's payment verification checks and the order status in Amazon has updated from Pending to Unshipped.


As soon as a shipping label has been booked in Shiptheory, the courier and tracking details will be automatically sent back to Amazon and the order status in Amazon will be updated to Shipped.


On occasions, Shiptheory will receive your order whilst it is still on the Pending status in Amazon. In these occasions the shipment will appear in Shiptheory as Not Ready and no customer details will display. As soon as Amazon has completed it's payment verification checks and the order status in Amazon has updated from Pending to UnshippedShiptheory will receive all order details and update the shipment to a Ready status for you to book a shipping label.


You can read more about Pending orders in Amazon here.